Meet the people behind the platform.
Interviews and stories from the developers, product people, and everyone else building Green Island.
Customer Success at Green Island
Almost four years ago, Warre Vincke stepped into the iGaming world without a technical background. Today he is our Customer Success Manager and the bridge between stakeholders and developers. A conversation about ownership, regulated markets, and a no-bullshit culture.
How did you end up at Green Island?
The iGaming industry was completely unknown to me. A friend who works at Green Island told me about an open position (originally as quality manager) and I just dove in. I was promised a young, dynamic team that moves fast, and that really appealed to me as a first job experience. Combined with the ownership you get here over the product and your projects, it was a no-brainer.
What exactly does a Customer Success Manager do at Green Island?
I’m a bit like the voice of the stakeholders with the developers. I translate their questions into concrete tasks and projects that we work on together with the development team. Beyond that I do support work, organise training for our different products, and maintain relationships with external partners such as game providers and payment providers.
What is it like to work with the developers?
We have a very close-knit team with a real no-bullshit culture: problems are put on the table and projects get the care they need. And working with young colleagues simply makes it fun. It makes coming to the office genuinely enjoyable.
How would you describe the culture at Green Island?
In three words: young, dynamic, and no-bullshit. iGaming is a highly competitive market with only so many players, so you have to secure your share of the pie. When other companies launch new features or promotions, we move fast to keep up, but above all we make sure we innovate ourselves. We don’t just think about today, but about the future of the iGaming sector.
“Young, dynamic, and no-bullshit: problems simply get put on the table here.”
Which project are you most proud of?
Our go-live in the Netherlands was our first big project, and it went very well: both the stakeholders and the developers are proud of the product we delivered there. After that we took our product to Spain. We already held a licence there, but we migrated from an external platform to the Green Island platform. The speed at which we pulled that off, and the end result, are things to be really proud of.
iGaming is a heavily regulated sector. How do you experience that?
We’re seeing more and more regulation, including in countries where things used to be less strict, and I actually think that’s a good thing. Clear guidelines help us build a product that is compliant and still competitive in the market. We also have people with years of industry experience in the casinos’ management teams who are close to the regulator. That makes it much easier to ask questions and get a clear answer quickly.
How have you grown over those four years?
I started without a technical background. But by really getting to understand the business and the software product, especially in an era where AI is a big part of our toolkit, I’ve grown into the Customer Success Manager I am today. Management also took a chance on me; it could just as easily have come to nothing. But they recognise ambition and talent, and they invest in it. And you’re not thrown to the lions here: experienced colleagues involve you fully in the projects and products from day one, so you quickly build experience you can turn into concrete results, for our clients and for the products we deliver.
What would you say to someone hesitating to apply?
Take your chance. It’s a great project with a great team, you get plenty of opportunities, and we work with real purpose. We’re looking for people who want to build the future of the iGaming industry with us.
More stories from the team
Short takes from the developers and engineers you would be working with. Full interviews are on the way.
“Joining the skilled and experienced (sometimes also funny) team of Green Island was the perfect opportunity to develop my coding skills. This combined with the freedom, multiple projects and the latest tech made it a great choice so far.”
“Working at Green Island is great because it has given me the chance to work with fantastic teammates to build software solutions using modern technologies.”
“At Green Island you are offered the opportunity to work in a vibrant and flexible environment in a small team of young and talented software engineers. Personal responsibility and varied tasks contribute to advancing your professional growth.”
“While small (for now), Green Island is a wonderful place to work! A place where developers feel right at home, as they get to choose the kind of projects they get to work on, as well as the approach, the architecture, and even the technology used.”
