Support Engineer
Description
Step into a dynamic and pivotal role as a Support Engineer at Green Island, where you'll act as the crucial link between our clients and engineering teams. Your mission is to understand and interpret complex technical issues, diagnose problems, and provide clear, actionable support. You’ll work across the entire platform—front-end, back-end, and infrastructure—leveraging your analytical mind and technical fluency to solve issues, deliver insights, and improve client experience. From investigating logs and metrics to scripting quick fixes and building lightweight reports, your work ensures our platform remains stable, high-performing, and trusted.
What you’ll do
Serve as the first technical point of contact for clients, translating their concerns into actionable insights for our engineers.
Investigate and debug issues across a distributed system using logs, databases, metrics, and dashboards.
Collaborate closely with software engineers to understand system architecture and gather context to troubleshoot effectively.
Write scripts and apply patches to resolve minor bugs and data inconsistencies.
Perform data analysis to generate ad hoc reports and support business decisions.
Document recurring issues, technical solutions, and best practices for both clients and internal use.
Continuously work on improving our support workflows, automating routine tasks, and suggesting product or system enhancements based on client feedback.
Stay up-to-date with our tech stack and systems to maintain a solid grasp of how components interconnect.
Who you are
A Bachelor’s or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
Experience in a technical support, DevOps, QA, or system engineering role.
Strong analytical and debugging skills, with the ability to interpret logs, trace code paths, and isolate system issues.
Comfortable navigating relational databases (SQL Server, MySQL) and writing basic queries for investigation and reporting.
Proficiency in scripting (e.g., Python, PowerShell, Bash) and working knowledge of web technologies like React and .NET is a plus.
Familiarity with monitoring and observability tools (e.g., Grafana, Prometheus, Kibana, or similar).
Strong interpersonal and communication skills with the ability to translate technical findings into clear explanations for both technical and non-technical audiences.
Reliable, curious, and self-motivated—ready to dig into any issue until it's resolved.
Why choose us?
26 paid vacation days per year
Flexible working hours
Very competitive salary
Company car / mobility budget
High-end company laptop
Company phone with mobile subscription (unlimited texts/calls/data)
Meal vouchers
Hospitalisation insurance
Group insurance
Interested? What’s next?
At Green Island, we understand that support is more than just solving tickets—it's about becoming a trusted partner to both clients and engineers. Our Support Engineers are deeply technical, highly collaborative, and always one step ahead.
We offer an environment where your curiosity and drive will be supported with the tools, team, and trust to make a meaningful impact—both on our clients and on our technology.